Privacy Policy – LiveSet - Support center

By browsing our website or using our systems, applications or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data in accordance with it, where applicable.

This privacy policy includes the following sections:

Purpose of the Privacy Policy
Effective Date
Methods of Obtaining Consent
Purpose of Data Collection
Data Processing Purposes
Personal Information Collected
Processing Methods Used
Accessing and Managing Personal Information
Sharing Personal Information with Third Parties and Reasons for Sharing
Use of Cookies and Similar Technologies
Retention of Personal Information

1. Purpose of the Privacy Policy

Respect for privacy and the protection of personal information are essential to us. Therefore, through this Policy, we aim to protect such data in compliance with applicable laws.

To ensure this protection, Cognitechs SA commits to only collecting, processing, and sharing information that identifies an individual when they have given their consent, unless permitted or required by law, in which case your consent will not be necessary.

The objective of this Policy is to inform users of the reasons and the manner in which Cognitechs SA, or any person acting on its behalf, will collect and use their personal information. The Policy is designed to be in plain language to ensure users give informed consent.

For the purposes of this Policy, "personal information" refers to all information about an identifiable individual or information that can identify an individual. Whenever possible, we will anonymize, pseudonymize, and/or aggregate such data so that it no longer identifies a person.

2. Effective Date

This policy is effective as of January 1, 2025.

3. Methods of Obtaining Consent

We commit to obtaining consent before collecting an individual’s personal information. Consent may be explicit or implicit and may be provided directly by the person or through their authorized representative.

We prioritize obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent may reasonably be inferred from a person’s actions or inactions. For example, providing a name and address to receive a publication or providing a name and phone number to receive a response to a question constitutes implicit consent to collect information containing personal details.

To determine the appropriate type of consent, we consider the sensitivity of the data, the purpose of its collection, and the reasonable expectations of a person in a similar situation.

If we intend to use personal information for a new purpose, we will describe the intended use and seek consent again.

It may not always be possible, such as in cases of a government request, to obtain the individual’s consent to collect, use, or disclose their personal information. We commit to disclosing such information only in compliance with this policy, unless required or permitted by law.

4. Purpose of Data Collection

The information collected is in accordance with the purposes and objectives outlined in this Privacy Policy.

Some reasons why we collect your personal information include:

To provide products and services: We collect and process the data and information necessary to fulfill our mission and contractual obligations.
To ensure and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the functionality of our products and services.
To develop new products and services, including AI: Data collected may be used in a research and development context to propose new products and services to our users, particularly through advertisements and marketing messages. Aggregated data may also be processed by algorithms using artificial intelligence.
To offer personalized products and services: The collection and analysis of data generated by your interactions with our services enable us to develop and create products and services that meet your cultural and entertainment expectations.
To evaluate product and service performance: Data is collected to gather information about the advantages and drawbacks of our products and services, allowing us to assess and resolve any issues through surveys, among other tools. This ensures the quality of our offerings and supports risk management.
To protect user privacy: Data collected allows us to verify the identity and protect the privacy of individuals who communicate with us by phone, electronically, or otherwise.
To meet legal obligations: Data is collected to comply with laws, regulations, or international treaties.

5. Personal Information Collected

Cognitechs SA may collect personal information in various forms but will do so only through lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or where permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of your interactions with Cognitechs SA. This is why we prioritize informing you of the type of personal information we use.

We protect all personal information collected. Examples of personal information that may be collected and used include:

Name and contact information: First and last name, email address, and other similar contact details.
Identity credentials: Passwords, password hints, and other similar security information used to identify you and access your account.
Demographic data: Information such as your country of residence and preferred communication language.
Payment data (exclusively via our partner Stripe in case you did not subscribe through an in-app purchase process on Apple or Android): Information necessary for processing your payments, such as the payment instrument number (e.g., your credit card number) and its security code.
Subscription data: Information about your subscriptions related to the services we offer.
Interactions: Data relating to your use of websites, platforms, and tools we have created.

Other examples of interaction data we collect include:

Browsing and usage data: For example:
- Payment and account history: Data on the items you purchase and activities associated with your account.
- Problem resolution and support data: Information you provide when you contact Cognitechs SA for assistance.
- Preferences: Data on your preferences, such as settings within our applications.
- Content consumption data: Information on multimedia content (e.g., video, music) accessed through our products.
- Search and order data: Queries and commands used when interacting with our website.
- Text, input, and handwritten data: Any textual or handwritten input provided.
- Location data: Information on the location of your device, ranging from IP addresses to broader geographical data such as city names or postal codes.

6. Data Processing Purposes

We process personal data for the following purposes:

Providing our products and services: We use data to operate our products and services and provide rich, interactive experiences. For example, your identification data allows us to deliver your preferences and saved content based on your subscription plan.
Improving products and/or services: We use data to enhance our products, including adding new features or capabilities (e.g., error reporting when performing an action).
Personalization: Some products include personalized features, such as recommendations to optimize your experience and satisfaction. These features use automated processes to tailor your experiences based on data we have about you, such as inferences about your activities, interests, or location.
Developing new products and/or services: We use data to develop new offerings. For example, anonymized or pseudonymized personal information may be used to better understand customer needs.
Customer support: Data is used to diagnose and resolve issues with products and services, restore access to personal accounts, and provide other support and assistance.
Security and problem resolution: Data is used to secure our products and services, detect malware or malicious activities, and resolve performance or compatibility issues.
Security: We use data to protect the safety of our products and customers. Security features may include preventing malware operations, informing users about detected malware, or using video surveillance to ensure public safety at events.
Surveys and promotional communications: We use collected data to provide surveys and promotional communications. You can subscribe to email lists, respond to surveys, or choose to receive or decline promotional communications from Cognitechs SA via email. For more details on managing your contact information, email subscriptions, and promotional communications, see the section “Methods for Accessing and Controlling Personal Information” in this Policy.
Relevant offers: Cognitechs SA uses data to provide you with relevant and important information about products and services. We analyze data from various sources to predict what will be most interesting and relevant to you and communicate this in different ways.
Advertising: Cognitechs SA uses data collected through its interactions with you, certain products, and third-party websites to advertise its products and services, including on third-party websites. Automated processes may sometimes be used to make advertisements more relevant.
Commercial transactions: We process data to complete your transactions with us, such as processing payment information for product subscriptions or using contact details to deliver purchased items.
Reporting and business operations: We use data to analyze our operations and improve decision-making, allowing us to create reports on business performance.
Protecting rights and property: Data is used to detect and prevent fraud, resolve disputes, enforce contracts, and protect our assets. For example, data may confirm the validity of tickets sold to combat fraud. Automated processes may be used to detect and prevent activities that violate our rights or those of third parties.
Legal compliance: Data is processed to comply with legal requirements. For instance, we process contact and identification data to help customers exercise their data protection rights.
Research: Data is used for research purposes, including scientific and public interest research, where permitted by law.

7. Processing Methods Used

Cognitechs SA places great importance on the security of your personal information and commits to processing it according to industry standards. Data will only be used for the purposes for which it was collected, as described in this Policy or in a specific notice to that effect.

However, absolute protection of data is not possible due to the inherent security risks of internet transmission. Therefore, information transmitted to us is ultimately at the user’s own risk.

8. Accessing and Managing Personal Information

Cognitechs SA ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification and to request corrections if the information is inaccurate. If you believe your personal information is incorrect or wish to access your data, you can make a request using the contact information provided at the end of this Policy.

We will provide access to your personal data in a timely manner where possible. However, for security reasons, we may need to verify your identity.

In some cases, we may not be able to grant access to your personal information. This may occur if access could lead to the disclosure of another person’s personal data and that person refuses consent, or if legal restrictions apply. In such cases, we will inform you of the reason for the denial of access.

If your request pertains to data on third-party websites or platforms, please contact those third parties directly.

9. Sharing Personal Information with Third Parties

We do not share your personal information with companies, organizations, or individuals outside Cognitechs SA, except with our authorized suppliers and partners who require access to the information for the purposes outlined in this Policy, and under the following conditions:

With your consent
For storage on cloud servers, where personal data may transit through third-party jurisdictions. Note that we only engage reputable companies with strong privacy policies.
For external processing: We provide personal information to other trusted companies or individuals who process it on our behalf, following our instructions, in accordance with this Privacy Policy, and with a level of data security at least equivalent to ours. For example, payment processing is entirely handled by a third party.
For legal reasons: We may share personal information outside our company if necessary to comply with applicable laws and regulations.

Cognitechs SA commits to never selling or renting your personal information to third parties.

10. Use of Cookies and Similar Technologies

Cognitechs SA may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information from visitors to our websites, as well as from recipients of our newsletters, invitations, and other communications.

Cookies are pieces of information sent by the server to the browser during a visit to the website, uniquely identifying the current connection. These data may include information such as your Internet Protocol (IP) address, browser type, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies help store preferences and session data, facilitating a smoother online browsing experience. Depending on your browser settings, activating cookies may allow other servers to install cookies on your system. You can configure your browser to inform you of cookies and choose whether to accept them.

Please note that our website may contain links to third-party websites. This Policy ceases to apply once you leave our website, and Cognitechs SA is not responsible for the collection or processing of personal information by those third parties.

11. Retention of Personal Information

Cognitechs SA retains the data collected for varying periods, depending on its nature and utility in providing our products and services. During the retention period, Cognitechs SA implements physical and technical measures to ensure the security of data containing personal information.

The primary locations where personal data is stored are cities where Cognitechs SA has offices or facilities, as well as locations where Google LLC stores the data collected by Cognitechs SA.

Personal information may be stored outside the country in which you reside if a third-party provider or another entity to which we disclose personal information under this Policy is located abroad. In such cases, personal data may be subject to the local laws of the countries or territories where it is collected, used, disclosed, or stored, and local government or law enforcement authorities may have access to it.

Once the retention period expires, personal information is destroyed. Only anonymized and depersonalized statistical data or reports may be retained for extended periods.

Additional Information

Policy Changes

We may amend this Privacy Policy from time to time. Any reduction in your rights under this Policy will not apply without your explicit consent. We always indicate the date of the last updates and provide access to archived versions for review. If changes are significant, we will post a prominent notice on our website, and for certain services, notify you via email.

Compliance Contact

For any questions, comments, or complaints about this Policy, you can contact the person responsible for ensuring compliance:

Gilles Rosset
Cognitechs SA
c/o FONGIT
34 route de la Galaise
1228 Plan-les-Ouates
SWITZERLAND
Email: gilles.rosset[@]gmail.com